Proactive IT support and fast response.
Partnering with your company to provide a full IT department.
To provide a virtual office that’s accessible anywhere.
Additional offerings for our managed services clients.
Need an Enterprise Level IT solution, but don’t have the budget for a whole department? Our Fusion Managed Services package is specifically designed to create a partnership between your company and our experienced IT service and support team to save you time and money.
Businesses with 2+ servers and
Manageable monthly cost dependent on system(s) selected;
no cancelation fees
|Vision Proactive IT Monitoring||Utilizing our Vision program, we look for small errors and warning signs that allow us to address them before they turn into big problems that may cause outages, downtime, and loss of productivity.|
|Unlimited IT Helpdesk||Your employees can contact us for their IT support needs. Our team provides unlimited phone, remote and scheduled onsite support.|
|Vendor Liaison||We interact with hardware and software vendors on behalf of your organization to ensure proposals, pricing, and work performed are accurate and satisfactory. Additionally, we work with regional voice and data providers to ensure your communications meet your needs.|
|Annual Review Meeting||We sit down with you to review your business IT needs over the past year and help plan for the year to come.|
|Monthly Report Card||Provides an overview of your IT support savings and ROI as a result of Fusion. Report includes any failure alerts and tech comments, hour logs, ticket and ticket status, status of back-ups (date, back-up name, status), call logs.|
|Service Level Agreement||Priority scheduling and guaranteed response times.|
|Service Warranty||We warranty our work – if it breaks, we fix it at no additional charge. With Area 51 Fusion, the only time you should receive an invoice is when you want to add something to your network or have an issue that was beyond our control.|
|Enterprise Class IT Department||The ability of small to medium business to pull from a larger, scalable IT department provides a vast array of resources beyond what an in-house IT department can provide.|
|Business Disruption Avoidance& Disaster Preparation||“A tape backup is only as reliable as the last restore attempt.” In addition to the backup monitoring you will receive through our Vision program, this service allows complete confidence that your backup operations are effective and reliable in the event they are required. In the event of a system crash, when paired with proactive IT maintenance, your servers’ data will be restored completely to the state it was before the crash at no additional hourly cost.|
|No Termination Fees||We are confident in the benefit of Area 51 Fusion, that should you determine it is not the IT support program for your business, you may cancel at any time without a cancelation fee.|