Proactive IT support and fast response.
Partnering with your company to provide a full IT department.
To provide a virtual office that’s accessible anywhere.
Additional offerings for our managed services clients.
– Jim Hoffer’s Backing Up Business – Industry Trend or Event on bnet.com
Tired of paying too much for your managed services? With our Vision program, we provide help desk, remote support and 24/7/365 network/backup monitoring for a low monthly fee. We KNOW small business and have the tools and resources to support your IT infrastructure so you can get back to what’s important….Running and growing your business!
Businesses with 0-1 server and
1 – 50 workstations
Monthly cost dependent on system(s) selected;
No cancellation fees
|Full Portal Access||Our web portal allows you the ability to login and access tools and resources as well as open tickets, check on existing ticket statuses and more!|
|Anti-Virus Management||We make sure all updates are run to keep your systems protected.|
|Perpetual Anti-Virus License||Does not expire as long as you’re in the program so no worries about renewing.|
|Proactive Updates||System and anti-virus updates are manually verified, white listed updates to make sure you have the updates you need, when you need them, to protect your network. Updates are run on your schedule to avoid interruption and are verified upon completion to avoid down time.|
|Real-Time Monitoring||Keeps an eye on major devices and components (processor, memory, applications, etc.) to ensure proper working order, alert of any concerns and predict replacement schedules to avoid unforeseen down time.|
|Monthly Report Card||Provides an overview of your IT savings and ROI as a result of Vision. Report includes any failure alerts and tech comments, hour logs, ticket and ticket status, status of back-ups (date, back-up name, status), call logs.|
|Remote Service||Unlimited remote support for basic issues|
|Discounted Hourly Rate||Save money on hourly projects just by being an Area 51 Vision client!|
|Human Element||You could have the most advanced systems, but without humans the system will fail. We worry about your technology so you don’t have to.|
|No Termination Fees||We are confident in the benefit of Area 51 Vision, that should you determine it is not the program for your business, you may cancel at any time without a cancellation fee.|
|Account Management||Receive regular scheduled visits with a dedicated account rep to discuss customer service and new technology/projects.|
|Remote Service Desk & Desktop Support||Call in to our IT Specialists for assistance with desktop issues and basic applications.|
|Reliable Response for Basic Issues||Our IT Specialists are ready and waiting to assist you with your basic IT questions.|
|Daily Server Back-up Checks||Peace of mind. Vision software verifies every day that your server back-ups are performing and will be there for you if needed.|
|CIO Services||Outsourced CIO services include technology planning, IT procedures and policy management (best practice), corporate IT disaster recovery planning and IT project management.|
|OnSite Preventive Maintenance||Scheduled, regular visits & inspections to help prolong the life of your hardware and ultimately contribute to smoother running operations.|
|Remote Server / Advance Configuration and Monitoring||Let us manage your Windows domain and server infrastructure.|
|Vendor Liaison / Coordination||Stop relaying – let techs talk to techs!|